Cogfy Privacy Policy

This Privacy Policy describes how INDIGO HIVE CONSULTORIA EM TECNOLOGIA DA INFORMAÇÃO S.A. (CNPJ 38.217.648/0001-97), the legal entity responsible for the Cogfy platform, collects, uses, stores, and protects your personal data during your use of our services.

By using Cogfy, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must immediately discontinue use of the platform.

1. Data Controller

The controller of your personal data is:

INDIGO HIVE CONSULTORIA EM TECNOLOGIA DA INFORMAÇÃO S.A.
Email: info@cogfy.com
Phone: +55 11 96419-8127

2. Information We Collect

We collect the data necessary to operate Cogfy and enhance your experience, including:

• Personal Information: name, email, phone, and account credentials.

• Content Information: documents, texts, audios, and conversations processed by the platform.

• Usage Data: actions taken, interactions with features, and service records.

• Technical Data: IP address, browser type, operating system, and connection information.

3. Purposes of Data Use

The collected data is used to:

• Operate and maintain the Cogfy platform.

• Personalize and enhance the user experience.

• Provide customer support and communicate updates.

• Improve features and develop new services.

• Ensure security and prevent fraudulent activities.

• Comply with legal obligations and contractual requirements.

4. Legal Basis for Processing

We process your data based on:

• Contract execution: to enable the use of Cogfy.

• Legal obligations: compliance with applicable laws.

• Legitimate interest: improvement and security of the platform.

• User consent: when applicable, especially for communications or marketing.

5. Data Sharing

We do not sell your personal data. They may be shared only in the following situations:

• With service providers: for infrastructure, hosting, and support.

• With legal authorities: when required by law or to protect rights.

• With third parties: only with prior consent from the user or as necessary for contractual purposes.

6. Data Security

We implement technical and organizational measures to protect your data, including:

• End-to-end encryption for sensitive information.

• Profile-based access controls.

• Secure data storage and transmission practices.

Despite our efforts, no system is completely secure. We recommend that users also protect their credentials and devices.

7. Your Rights

As a user, you have the right to:

• Access your personal data.

• Rectify incomplete or incorrect information.

• Request the deletion of your personal data.

• Restrict processing in certain situations.

• Withdraw consent for optional data use at any time.

To exercise these rights, please contact us at info@cogfy.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions.

• Analyze usage behaviors.

• Improve navigation and platform performance.

The user can manage cookies in their browser settings. Disabling cookies may impact platform functionality.

9. Data Retention

Your personal data is retained:

• While your account is active.

• For as long as necessary to fulfill the purposes of collection.

• For the period required by applicable legal obligations.

When no longer needed, data will be securely deleted or anonymized.

10. International Transfers

If your data is transferred outside of Brazil, we ensure that adequate measures are in place to protect it, in accordance with the LGPD (General Data Protection Law).

11. Changes to This Policy

This Privacy Policy may be updated to reflect legal changes or service updates. Significant changes will be communicated via the platform or email.

12. Jurisdiction

This policy will be governed and interpreted in accordance with Brazilian law. Any disputes will be resolved in the court of the district of São Paulo/SP.

Thank you for trusting Cogfy. We are committed to respecting your privacy and protecting your data.